- ‘Yes, but…’ For the asks that are part of your job, but aren’t priorities. Or, you’re short on time. Taking them on has output consequences that you and the requester need to account for.
As a starting point, have a conversation with your boss—their boss too, if need be—about your role’s responsibilities and how they want you to handle over-the-fence requests. For the tasks that aren’t part of your job, establish who does those things and refer them to the correct person.
If there’s a gap in skills, your boss needs to hire someone qualified for those responsibilities, or at least find a contract or agency resource. They might be reluctant, but trust me, they’re benefitting the business by delegating tasks to people with relevant skills and knowledge. Better to do something right than right away.
For other requests, it’s all about prioritization. Before you say ‘yes’, lay out all the business consequences of taking on a new task.